FAQ
How do you source your coffee?
At Broken Coffee, we partner with trusted specialty coffee importers and producers who share our commitment to quality, sustainability, and transparency. Our coffees are thoughtfully sourced from exceptional growing regions across Central & South America, Africa, and Asia.
We believe great coffee begins at origin. That's why we work with partners who build long-term relationships with farmers and pay prices that support both exceptional quality and sustainable livelihoods.
How is your coffee roasted?
Every coffee is roasted with intention.
Rather than using a one-size-fits-all approach, we carefully develop each roast profile—from light to dark—to highlight the unique characteristics of the coffee, including its sweetness, balance, body, and origin flavors.
Our goal is simple: to let every coffee express its best possible cup.
How long does your coffee stay fresh?
or the best brewing experience, we recommend allowing your coffee to rest for about 2 weeks after the roast date. This gives the coffee time to naturally de-gas, helping produce a more balanced and flavorful cup.
When stored in a cool, dry place inside its sealed bag, coffee is typically at its peak for 2–5 weeks after roasting. While it remains enjoyable beyond that, freshness gradually declines over time.
Is your coffee Certified Organic?
Not all of our coffees are Certified Organic.
Instead of sourcing exclusively based on certification, we focus on exceptional quality, responsible farming practices, and long-term relationships with producers. Many of the farms we work with follow sustainable growing methods, even if they are not officially certified.
Do subscriptions come with a discount?
Yes! When you subscribe to Broken Coffee, you'll enjoy 15% off every recurring order compared to a one-time purchase.
Subscriptions are the easiest way to keep your favorite coffee stocked while saving on every delivery. You can also manage, pause, skip, or cancel your subscription anytime—no commitment required.
How can I manage my subscription?
Just log in to your account. From there, you can skip a shipment, pause or delay your subscription, edit your delivery frequency, update your payment method, or change your shipping address anytime.
If you run into any issues or prefer a little help, feel free to reach out to us at support@brokencoffeeus.com. We’re happy to make any changes for you.