SHIPPING & RETURN
What shipping options do you offer?
We currently ship across the United States through trusted carriers such as USPS and UPS.
Every order is carefully packed by our team to ensure it arrives fresh and ready to enjoy. Most orders are processed within 1–3 business days before shipping. Delivery times vary based on your location and the shipping method selected at checkout.
While we work hard to get your order to you as quickly as possible, shipping timelines are provided by the carrier and cannot be guaranteed.
How will I know the status of my order?
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow its journey.
Tracking information may take up to 24 hours to update after your shipping confirmation is sent.
My tracking says delivered but I didn't receive my order, what should I do?
Before reaching out, we recommend checking around your delivery location, with household members, neighbors, or your local carrier, as packages occasionally arrive in unexpected places.
If you're still unable to locate your order, please contact support@brokencoffeeus.com While Broken Coffee is not responsible for packages that are lost, stolen, or mis-delivered after being marked as delivered by the carrier, we'll gladly do our best to help you find the best possible solution.
Do you accept returns?
Because coffee is a fresh food product, we are unable to accept returns or exchanges.
That said, your experience matters to us. If your order arrives damaged, incorrect, or if something isn't quite right, please contact us at support@brokencoffeeus.com within 7 days of delivery.
At Broken Coffee, we believe great coffee is about more than what's in the cup—it's about taking care of the people who enjoy it. We'll always do our best to make things right.